SALON SUPERVISOR

KEY RESPONSIBILITIES 1. Daily Salon Operations • Oversee the daily opening, operations and closing of the salon. • Monitor appointments, walk-ins and staff availability throughout the day. • Coordinate staff allocation to ensure clients are attended to promptly and fairly. • Manage peak periods and make operational adjustments when required. • Escalate operational issues to Management promptly. 2. Team Supervision & Discipline • Supervise staff attendance, punctuality, grooming and professional conduct. • Encourage teamwork and prevent disagreements or internal discussions from affecting the client experience. • Ensure staff follow assigned duties, responsibilities and salon SOPs. 3. Client Experience • Check that services are being delivered according to salon standards. • Handle client concerns professionally and work towards an immediate service recovery where appropriate. • Maintain a calm and professional salon environment at all times. 4. Appointments & Walk-In Management • Coordinate appointments, walk-ins, staff availability and room availability. • Ensure client records and appointment information are accurately maintained. 5. Sales & Retail Performance • Monitor the team's daily service and retail sales performance. • Encourage appropriate service upgrades, add-ons and retail recommendations. • Track progress towards individual and salon sales targets. • Identify opportunities to improve client retention. 6. Service Quality & SOP Compliance • Ensure all services are performed according to salon's approved procedures and timings. • Conduct regular spot checks on service quality. • Support new staff during their training and integration into salon operations. 7. Hygiene, Safety & Equipment • Maintain high standards of cleanliness and hygiene throughout the salon. • Monitor product and equipment handling to minimise wastage or damage. 8. Stock & Inventory Control • Monitor daily usage of professional products, consumables and retail stock. • Assist with stock counts and inventory reconciliation when required.