CUSTOMER SERVICE EXECUTIVE

1. JOB DESCRIPTION Job Title Customer Service Executive Occupation Customer Service Executive Job Description & Requirements Position Summary Handling of call-in enquiries Coordination of order fulfillment Support to all sales related matters. Main Accountabilities • Assist sales department in processing customer enquiries and meeting their needs. • Manage all enquires, provide timely response and follow ups • Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform • Provide accurate and valid information to customers. • Conduct customer satisfaction survey at given timeline, keep records of customer interactions • Create and update customer purchasing patterns • Process and coordinate customer orders fulfilment • Generate customer order related documents • Take the extra mile to engage customers by up selling company products Internal & External Working Relationships Work with others in a friendly, cooperative manner, and inspire others to cooperate. Establish a long term working relationship with customers.