Network Engineer

Job Responsibilities • Pre-Sales Technical Support - Participate in customer meetings, visits, and technical discussions to understand customer requirements and provide appropriate technical support. - Conduct product, technical solution, and troubleshooting demonstrations through onsite sessions, video conferences, or phone calls. - Support the preparation and execution of onsite testing, technical analysis, and solution recommendations to facilitate successful project progression. • Service Delivery & Implementation - Support the implementation and delivery of networking products and solutions, including the preparation of relevant technical and delivery documentation. - Provide remote and onsite technical guidance during project implementation to ensure smooth and timely service delivery. - Conduct product training and usage guidance for customers where required. • After-Sales Technical Support - Respond to customer technical enquiries and troubleshoot network, connectivity, and product-related issues. - Perform fault diagnosis and provide appropriate technical solutions through remote or onsite support. - Provide operations and maintenance guidance, follow up on technical issues, and support timely resolution to maintain service quality and customer satisfaction. • Project & Technical Capability Support - Participate in local technical capability development initiatives based on business needs. - Support the improvement of technical service and delivery processes to enhance operational efficiency and service quality. - Contribute to internal knowledge sharing, technical documentation, and knowledge-based development. - Support local infrastructure and other technical initiatives where required. • Cross-Functional Collaboration - Work closely with Customer Service, Customer Success, regional business teams, and other relevant functions to support customer and business requirements. - Collaborate with internal and external stakeholders to ensure effective communication and resolution of technical matters. Requirements • 3–5 years of relevant experience in network engineering, technical support, service delivery, or a related field, with hands-on project and customer service experience. • Good knowledge of networking products and technologies, including switching, routing, Ethernet, telecommunications networks, and/or SD-WAN . • Hands-on experience in network troubleshooting, fault diagnosis, and technical problem resolution. • Experience in customer-facing technical support, project implementation, or service delivery is preferred. • Able to communicate technical concepts and solutions clearly to customers and internal stakeholders. • Good analytical, troubleshooting, and problem-solving skills, with the ability to independently handle technical issues. • Good communication, coordination, and collaboration skills, with the ability to work effectively across teams. • Relevant networking certifications such as CCNA or equivalent would be an advantage.