7506 - Sales Admin Support

Sales Admin Support Salary: $ 2200 - $ 2700 + Commission Address: Tiong Bahru Working Hours: Monday - Friday / 8.45am to 6pm Alternate Saturday / 8.45am to 1.15pm Requirements • Minimum 1 years of working experience in inside sales, tele-sales, customer service or a related field. • Experience in the telecommunications industry is an advantage but not mandatory. • Basic computer proficiency, including Microsoft Office and email. • Comfortable learning and using online portals and CRM systems. • Comprehensive product, system, and sales process training will be provided. Responsibilities Customer Relationship Management • Contact existing Telco customers whose contracts are approaching expiry. • Advise customers on their upcoming contract renewal options. • Build and maintain strong customer relationships through professional and friendly communication. • Follow up with customers to ensure timely renewal decisions. Sales & Business Development • Recommend suitable Telco connectivity plans based on customers' business requirements. • Promote technology refresh opportunities, including hardware replacement where applicable. • Identify opportunities to upgrade customers to higher-value or enhanced Telco service plans. • Achieve individual renewal and sales targets. Customer Correspondence • Communicate with customers via telephone and email. • Send renewal reminders, quotations and follow-up emails. • Respond promptly to customer enquiries regarding products, pricing and renewal processes. • Coordinate with customers to obtain all required documents and approvals. Sales Administration • Prepare and process customer acceptance forms and supporting documentation. • Ensure all documents are complete and accurate before submission. • Upload completed applications and supporting documents to the Telco online portal. • Monitor application status and follow through until activation or completion. • Maintain accurate customer records and update internal sales tracking system. Team Collaboration • Work closely with the Business Manager and Telco support teams to ensure smooth order processing. • Escalate customer issues where necessary for prompt resolution. • Participate in product and sales training provided by the company. Chin See Min Reg No. : R22107450 The Supreme HR Advisory Pte Ltd EA No. : 14C7279