Training Manager

Duties and Responsibilities • Pre-Training Logistics & Administration • Broadcast of training: Assist Training director to develop flyers to promote course, course description, prepare and send broadcast to all stakeholders. • Venue & Schedule Management: Coordinate with internal or external trainers to confirm training dates; check venue availability and book training facilities. • Participant Nominations: Prepare standard HR attendance templates, dispatch nomination requests to site Heads of Department (HODs), and actively follow up to secure adequate participant headcount. • Data Verification: Cross-check participant full names and Staff IDs with HR database records and HODs to ensure 100% accuracy for attendance lists. • Operations Coordination: Communicate with the Operations Manager at least one week prior to set up required seating arrangements and room layouts. • Reminders & Communications: Dispatch timely reminder notifications to site HODs and nominated employees one week prior to training sessions. • On-Site Execution & Facilitation • Attendance Tracking: Print official attendance nomination sheets and take physical roll calls on the training day. If QR attendance available to collate from MS Form to download attendance. No physical roll required. • Classroom Readiness: Verify venue readiness (audio/visual equipment, projector, flipcharts, seating arrangement, and materials) prior to trainer arrival. • On-Site Support: Act as the main point of contact during sessions to address trainer needs, facility issues, or participant inquiries. • Post-Training & Compliance Administration • Certificate Management: Prepare, print, and disburse official certificates of completion based on verified attendance logs. Only necessary upon request for CPE submission if group roll call has left out any individual. • Record Keeping: Log attendance data and completed training hours into the HRIS database for internal audits and compliance. • Feedback Collection: Distribute and compile post-training evaluation forms to assess course effectiveness. To download the online generated feedback to file. • Evaluation follow-up: Discuss with trainers, liaise with HOD on evaluation feedback results to surface any issues or training gaps, topics and address accordingly for improvement. Management Responsibilities: • Assist Training Director to lead and manage the Training Department team. • Establish and report on departmental goals, KPIs, and work plans. • Drive a culture of continuous learning and professional development. • Prepare and manage the department's annual training plan, budget. • Monitor expenditure and optimise training resources. • Training Strategy & Workforce Development • Conduct organisation-wide Training Needs Analysis (TNA) by engaging HODs, Managers, Nursing Leaders, HR to identify competency gaps, operational challenges and future workforce capability requirements. • Recommend appropriate learning interventions to address identified competency gaps. • Stakeholder Engagement • Build strong working relationships with all HODs, Managers, Nursing Leaders, HR to understand operational challenges and identify current and future training needs. • Facilitate discussions with departments to review post-training outcomes, identify learning effectiveness and recommend further interventions where necessary. • Work collaboratively with department leaders to ensure training programmes remain relevant to operational needs and service quality improvement. • Training Evaluation & Continuous Improvement • Evaluate the effectiveness of training programmes using recognised evaluation frameworks. • Analyse training feedback, competency assessments and departmental performance indicators to measure learning impact. Give summary reports. • Learning Management & Compliance • Oversee the implementation and administration of the Learning Management System (LMS). • Monitor mandatory training completion and compliance across all departments. • Maintain competency records to support audits, accreditation and regulatory requirements. • Ensure training records are accurate and audit ready.