🤝 Customer Service Officer

👩‍💻👨‍💻 Your Role: • Provide daily frontline customer services, including handling daily counter operations and processing payment transactions accurately and efficiently. • Coordinate and liaise with casket and undertaker service providers regarding funeral service arrangement. • Respond professionally to telephone enquiries, walk-in customers, and feedback, ensuring a high standard of customer satisfaction. • Prepare and process labels and stickers for urn storage and Ji-Ling services, ensuring accuracy and compliance with operational requirements. • Assist in the registration and administrative coordination of annual prayer events. • Maintain accurate customer records and ensure all documentation is properly completed and filed 📚 What You Bring: • Qualification: Min. GCE ‘O’ level • Year(s) of Experience: At least 1 year of frontline working experience • Language(s): Bilingual in English and Mandarin (both written and spoken) to communicate with both English and Mandarin-speaking stakeholders • Required Knowledge/Skill(s): Communication and interpersonal skills, Customer service skills, Attention to details, Proficient in handling cash/payment transactions, Computer-literate, Coordination and organizational skills • A team player with a positive attitude and able to adapt to a fast-paced environment • Able to work on weekend(s) and public holiday(s) • Comfortable liaising and coordinating with bereavement care and funeral service partners • Candidate with Dharma knowledge will be of an added advantage 🎊 Your Rewards: • Attractive salary commensurate with work experience • Delicious vegetarian meals provided to keep you energised throughout the day. • Few minutes of walking distance from Bright Hill MRT Station (TE7) • And more surprises — join us to discover the full package