Customer service officer

MAJOR JOB DUTIES AND RESPONSIBILITIES • Monitor Daily operation of CS team and solve trouble • Train and support junior CSR to work in a productive/ lean/ efficient way • Support to set up SOP to meet the spirit of SPEED and ACCURACY • Check the material validity and price effectiveness in SAP • Generate quotes upon Accounts Managers’ or customers’ requests in SAP • Enter valid orders to initiate product shipment • Working with supply chain to make sure goods arrival to meet customer’s required delivery date • Contact with customer to make sure the valid certificates for chemical goods or DGs • Manage orders to ensure complete and on time delivery • Create on time invoices upon delivery or completion of installation • Manage returned and defective products to Logistic Centers and provide credits to customers • Contribute to continuous quality improvements to ensure business compliance • Take ownership of customers’ issues and resolutions • Ensures highest level of customer satisfaction(internal and external) QUALIFICATIONS (Education/Training, Experience and Certifications) • Bachelor Degree, with 2 -3 years of customer service relevant experience will be a plus • International trade / logistics major or related experiences will be a plus KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently) • Good interpersonal and communication skills • Ability to work successfully in a team environment • Good customer service, analytical and problem-solving skills • Knowledge of SAP and Microsoft Office applications • Self-motivated and demonstrates initiative and result oriented • Must be able to communicate in Mandarin & English (Verbal and Written)