ASSISTANT SERVICE MANAGER

Responsibilities including but not limited to: • Assist the Outlet Manager in the outlet operations • Drive revenue, maximize profits and minimize costs of the outlet • Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner • Ability to handle customer feedback and maintaining high service standards • Responsible in maintaining overall cleanliness of outlet area • Build strong relationships with team members and assist in their development • Manage staff discipline, appearance and work performance • Co-lead the team to achieve high quality services delivered to guests at all times • Responsible for recruitment, orientation and training of staffs • Responsible for monthly staff schedule planning • Any other ad hoc duties assigned by the company Requirements: • Candidate must possess min. Diploma in Food & Beverage or equivalent • At least 3 years of relevant experience in KTV, restaurant service, F&B operations, retail or a related customer-facing service environment. • Strong financial management and business acumen, with knowledge of current sales and marketing practices relevant to the F&B industry. • Strong customer service and problem-solving skills • Strong planning and people management skills to lead a dynamic service team • Team player with excellent interpersonal and communication skills • Able to manage multiple tasks, work effectively under pressure and meet operational deadlines.