Senior Manager

We are looking for a technology-focused Senior Manager who manages the daily business operations, administrative functions of an organization handling operations with strong hands-on experience in HR process automation, good understanding on Finance management and Client Relationship Management(CRM). The role will be responsible for managing HR & Finance operations while designing, implementing and improving automated HR workflows and system integrations. The successful candidate will work closely with HR & Finance Admin,IT department and system vendors to connect SAP HR data with automated workflows and digital processes. Responsibilities • Manage HR & Finance operations and employee lifecycle processes through automated SAP HR/HCM system. • Maintain and validate employee master data, organisational structures, personnel information and HR transactions in SAP. • Analyse existing HR processes and identify opportunities for workflow automation and system integration. • Design, configure and maintain Ayehu EyeShare workflows for HR processes. • Develop automated workflows using HR data as triggers or data sources. • Configure workflow triggers, actions, approvals, notifications, escalations and exception handling. • Automate HR processes including: • Employee onboarding and offboarding Probation confirmation Contract renewal and expiry • Work pass expiry • Employee document renewal • Leave and approval workflows • Attendance exceptions • HR compliance reminders • Exit formalities • Support integration between SAP HR, Ayehu EyeShare, HRIS, email, databases and other business applications. • Work with APIs, web services, data files or other integration methods where required. • Perform data mapping, validation and reconciliation between SAP and automated workflows. • Monitor automated workflows, investigate failures and resolve process or data exceptions. • Develop automated alerts and escalation mechanisms for incomplete or overdue HR processes. • Create HR dashboards and reports using SAP data, Excel, Power BI or other analytics platforms. • Analyse HR data and identify process inefficiencies, data-quality issues and automation opportunities. • Work with IT, SAP consultants and external vendors on system configuration, integration, testing and troubleshooting. • Participate in UAT, system testing, deployment and post-implementation support for HR technology projects. • Develop technical and functional SOPs, workflow documentation and process maps. • Identify opportunities to use AI, RPA and intelligent automation to further reduce manual HR activities. • Ensure HR automation processes comply with data privacy, access-control and confidentiality requirements. • Apart from HR activities, the candidate must also serve as the main liaison between clients and internal departments, ensuring clear communication and prompt issue resolution as a CRM. • You will build long-term, trusting partnerships, ensure exceptional service delivery, and spot opportunities for business growth. • Conduct regular reviews, feedback sessions, and performance checks to maintain high satisfaction and reduce churn. • Take ownership of escalated service issues, troubleshoot problems, and coordinate with internal teams to deliver fast solutions. • Foster deep, long-term connections by understanding client goals, challenges, and unique business needs. • Partner with sales, marketing, customer support, and product teams to optimize the client experience. • Prepare and present regular business reviews (such as QBRs) covering account performance, metrics, and future recommendations. • As Finance is the backbone of any business, Senior Manager should oversees a financial operations, strategic planning, budgeting, and regulatory compliance. • Producing accurate periodic management and statutory reports. • Developing annual budgets and long-term financial plans. • Ensuring adherence to tax regulations, internal controls and audit. • Monitoring the cash flow management such as liquidity and managing working capital. Requirements • Post-Graduation in Human Resources or Information Technology or Computer Science or Business Information Systems or related discipline. • Minimum 12 years of relevant HR/HRIS/HR technology experience. • Hands-on experience with Ayehu EyeShare or comparable IT/HR workflow automation platforms. • Understanding of SAP HR data structures, HR master data and HR process flows. • Experience designing and configuring workflow automation. • Understanding of API, web services, system integration and data exchange concepts. • Experience with data mapping, validation, reconciliation and troubleshooting. • Strong Excel skills; experience with Power BI is preferred. • Experience with Power Automate, RPA, AI or other automation technologies is an advantage. • Ability to work with IT teams, SAP consultants, software vendors and business users. • Strong analytical and troubleshooting skills. • Excellent verbal, written, and presentation skills with an ability to communicate effectively with executive leadership. • 6+ years of proven experience in account management, client relations, B2B sales, or customer success. • Hands-on experience in Finance ebilling. • Strong conflict-resolution, time-management, and problem-solving abilities paired with a customer-oriented attitude.