General Manager

HOTEL DESCRIPTION Hotel Stripes Singapore Chinatown, Autograph Collection is a lifestyle hotel located in the heart of Singapore's Chinatown district. The hotel features 304 guestrooms and suites, complemented by a rooftop swimming pool, fitness centre, all-day dining restaurant, bar/lounge, and meeting facilities. The hotel offers a distinctive blend of contemporary hospitality and the rich heritage of its surrounding neighbourhood. The ideal candidate for this role would have previous work experience in Singapore or Asia Pacific as a General Manager, preferably with pre-opening/conversion experiences, with a strong track record in driving commercial performance, operational excellence, associate engagement, and guest satisfaction. JOB SUMMARY Functions as the primary team leader of the Autograph Collection property with responsibility for all aspects of the operation, most importantly managing a team of dynamic individuals and rallying them around a service culture that leaves a lasting impression. Maintains responsibility for guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to property ownership and Marriott International. Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler. Demonstrates exceptional communication skills and manages employees directly and indirectly through leadership team. Holds property leadership team accountable for executing a customer-focused strategy and guides their individual professional development. Leverages Marriott International sales and revenue engines (e.g., M.com) and initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. Maintains active involvement in the local community and builds strong relationships with local officials, businesses, and customers. Represents Autograph Collection values in all leadership actions. Demonstrates creativity, operational excellence, an entrepreneurial management style, and the desire and ability to manage a standalone independent hotel brand without a major brand identification. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 4 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 2 years’ experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Hotel Brand Champion • Champions the Autograph Collection brand’s service vision for product and service delivery. • Communicates a clear and consistent message regarding departmental and property goals to produce desired results. • Makes and executes the necessary decisions to keep property moving forward toward achieving goals. • Communicates a clear and consistent hotel brand message to employees, property leadership team, and owners. • Provides inspiration and motivation to achieve operational excellence. • Represents Autograph Collection and Marriott values in all leadership actions. • Stays current with industry trends and monitors strengths and weaknesses of competition. Business Strategy Development and Execution • Develops and executes business plans designed to support the independent hotel brand, maximize customer satisfaction, profitability, and market share. • Works with Executive Committee to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Aligns property brand business plans with Autograph Collection strategies. • Explores new business opportunities in local area. • Measures and evaluates the success of property business strategies(e.g., in terms of customer experience and property performance) and uses this information to inform future business plan enhancements. • Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independent-minded traveler. Sales and Marketing • Works closely with Sales and Marketing team to develop revenue generating strategies for property. • Identifies new business leads, develops tailored sales approaches to reach niche markets with a preference for independent hotels, and actively pursues leads with Sales and Marketing team. • Aligns sales and marketing strategies with Autograph Collection strategy and effectively executes against established goals. • Encourages property leaders’ understanding of and leverages Marriott International sales and revenue engines (e.g., M.com). • Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand. • Leverages Marriott International sales and revenue engines (e.g.,M.com) and initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand. Business Information Analysis and Revenue Management • Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction to proactively address changing market conditions. • Verifies that property operates within budgetary guidelines and achieves profit margin goals. • Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. • Identifies ways to grow occupancy, RevPAR, and market share by researching and…