M04 - Project Manager

Key Responsibilities Project Management and Coordination • Manage end-to-end project delivery from requirements and proof-of-concept through deployment, operational transition and post-implementation support. • Coordinate business, technical, infrastructure and security stakeholders to ensure successful delivery of digital and AI-enabled initiatives. • Develop and maintain project plans, schedules and resource allocations for ongoing maintenance activities. • Ensure timely delivery of maintenance services and system enhancements in accordance with agreed timelines and SLAs. Vendor Team Management • Lead and manage the vendor's maintenance team, ensuring appropriate staffing and skill sets. • Coordinate with stakeholders to align vendor activities with priorities and expectations. • Facilitate knowledge transfer within the vendor team to ensure continuity of support. Stakeholder Management • Serve as the primary point of contact between the vendor team and SFA stakeholders. • Regularly communicate project status, risks and issues to SFA management. • Manage stakeholder expectations regarding system performance, maintenance timelines and enhancement deliverables. System Support and Enhancement • Oversee ongoing support for commissioned application systems. • Coordinate the planning and execution of system enhancements as requested. • Ensure maintenance and enhancement activities align with business requirements and technical standards. Quality Assurance and Performance Management • Implement and maintain quality control processes for maintenance and enhancement activities. • Monitor and report on key performance indicators (KPIs) as defined in the maintenance contract. • Conduct regular service reviews to assess vendor performance and service delivery. AI Integration Strategy & Systems • Lead the identification and implementation of AI integration opportunities across existing and new systems. • Oversee the complete development lifecycle of AI-enhanced solutions, including proof-of-concept, implementation and operational transition. • Manage maintenance transitions for AI-integrated systems. • Collaborate with technical teams and vendors to ensure effective execution of AI projects. • Drive system improvements through AI capability integration. Risk and Issue Management • Proactively identify and mitigate risks related to system maintenance and enhancements. • Manage the resolution of critical system issues while minimizing disruption to operations. • Maintain a comprehensive log of issues, resolutions and preventive measures implemented. Compliance and Security • Ensure maintenance activities comply with organizational policies, government regulations and industry standards. • Coordinate with IT security teams on security audits and the timely implementation of security updates. Financial Management • Manage the project maintenance budget and ensure cost-effective delivery of services. • Provide transparent reporting on resource utilization and costs incurred. • Support forecasting of future maintenance costs and planning for system enhancements. • Documentation and Reporting • Oversee the maintenance of up-to-date system documentation, including user manuals and technical specifications. • Prepare and present regular status reports covering progress, issues, risks and upcoming activities. Key Requirements Must-Have • 4–6 years of project management experience. • Project management certification such as PMP, PRINCE2 or equivalent. • Experience managing vendor teams. • Excellent communication and stakeholder management skills. • Knowledge of IT security and compliance requirements. Good-to-Have • Experience with AI implementation projects. • Experience in government sector projects. • Knowledge of data protection regulations. • Experience supporting and maintaining internal-facing systems. • Background in system integration projects. • Understanding of AI technologies and their practical applications. • Experience in digital transformation projects.