Customer Service & Operations Executive (Air Freight)

JOB DESCRIPTION • To assist the Customer Service Supervisor in the daily operational tasks • To promptly handle Customer’s & Overseas enquiries on Air Export Booking / Air Import arrangements • Liaise with Airlines / Co-loaders for space booking • Liaise with transporters on cargo collections / deliveries • To service assigned customers as 1 contact window for both import/export • To liaise with overseas agents on the various requirements and rates • To ensure compliance with customer’s Standard Operating Procedures • To complete job invoicing and permit declarations for Air Import / Export jobs REQUIREMENTS • Diploma/ Degree preferred • Minimum 3 years' experience in freight forwarding with air freight and/or with master co-loader knowledge • Team player with strong operational knowledge • Possess good customer service & coordination skills • Possess excellent communication and interpersonal skills • Pleasant/Positive personality, self motivated with a desire to excel • Proficient in MS Office • Ability to work independently • DGR trained will be an advantage