Network Operations Center (NOC) Engineer (24x7 rotational schedule with 12-hour shifts)

The Network Operations Center (NOC) Engineer plays a vital role in ensuring the stability, performance, and security of our network and IT infrastructure. This role is responsible for real-time monitoring, troubleshooting, and providing technical support to ensure smooth operations and timely issue resolution. Key Accountabilities: • Monitor network and system performance to detect and address anomalies or potential issues. • Respond to technical inquiries, troubleshoot network-related problems, and provide effective solutions. • Ensure compliance with operational standards and quality management processes. Job Responsibilities & Duties: • Operate and monitor all systems, applications, network devices, and telecommunication lines. • Perform fault response, troubleshooting, and incident/problem management, ensuring timely escalation and resolution. • Execute user service requests in alignment with Quality Management System (QMS) standards. • Provide technical support during disaster recovery, contingency tests, maintenance activities, and system changes. • Assist with software installation and resolve network equipment issues. • Monitor environmental conditions of data center equipment (UPS, cooling systems, etc.). • Serve as Data Center Physical Security Controller, ensuring compliance with security protocols. • Track and manage usage of storage media, stationery, and related consumables. • Generate and maintain inventory logs and statistical reports. • Work on a 24x7 rotating shift schedule (12-hour shifts). • Perform any other duties assigned by management. Education Requirements: • Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic. Experience Requirements: • Basic knowledge of PC operations and computer networking. • Experience in a computer operations or IT support environment preferred. • Fresh diploma graduates are welcome to apply. • Skills Required: • Strong troubleshooting and problem-resolution skills. • Familiarity with both Windows and Linux operating systems (preferred). • Knowledge of ITIL Foundation processes (preferred). • Ability to work independently and in a collaborative team environment. Allowances: • Shift Allowance: S$20 per night shift. • Transport Allowance: S$15 per night shift (paid together with shift allowance). To apply, simply click the "Apply" button or send your updated profile to recruit@percept-solutions.com EA Licence No.:18S9405 / EA Reg. No.:R1330864 Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/ to stay informed about new opportunities and events.