Intern - Client Experience & Growth (Sep - Dec/Jan)

Job Purpose Keenai Global is Lighthouse Canton's institutional-grade multi-asset trading platform serving sophisticated investors across Asia. As a MAS-licensed firm, we maintain direct relationships with tier-1 global counterparties, providing clients with seamless access to global markets, structured products, alternatives, and margin financing solutions. We are looking for a sharp, curious intern to join our Client Experience and Revenue Operations team. This is a hands-on, cross-functional role - you will get close to real client data, new systems as they are being built, and the day-to-day mechanics of how a fast-growing wealth platform runs. It is a great opportunity for someone who wants front-row exposure to how a modern wealth platform onboards, supports and reconciles for its clients. Key Responsibilities Client Experience & Onboarding • Support the client onboarding journey — from account opening and KYC coordination to first login on Keenai Wealth. • Coordinate with the Legal team on fund onboarding requirements and documentation. • Help respond to client and advisor queries, and help keep onboarding materials and FAQs up to date. • Help gather client and advisor feedback and share it with the relevant internal teams. Revenue Operations & Systems • Support revenue operations tasks such as data reconciliation, billing checks and fee-related queries. • Help test new systems as they're built — including the CRM and other internal tools — and flag issues to the team. • Support dashboard reconciliation, making sure numbers tie out consistently across systems. • Help drive the Liberalised Remittance Scheme (LRS) process for clients coming in from India. • Help sort through and clean up the trade blotter. Data & Reporting Support • Work closely with the team to help ensure client data feeding into internal reports is accurate and complete. • Support light competitive research on client experience practices at other platforms, as needed. • Assist with ad hoc analysis for internal business reviews. What You Will Gain Hands-on exposure to client experience and revenue operations, and how client data comes together across systems. A front-row seat to new tools and platforms as they are built and tested, plus real client-facing processes like LRS and fund onboarding. Exposure to colleagues across Operations, Client Experience and Legal. Practical, real-world experience in client servicing, reconciliation and internal reporting. Requirements Essential • Currently pursuing or recently completed a Bachelor's or Master’s degree in Business or related field. • Good academic record with attention to detail. • Working knowledge of Excel and PowerPoint. • Good written and verbal communication skills. • Interest in wealth management and client experience. Preferred • Prior internship experience in financial services, client servicing or operations is a plus, but not required. Personal Attributes • Attentive to detail and organised. • Proactive, and comfortable asking questions. • Comfortable engaging with internal stakeholders. • Adaptable in a fast-paced environment. Duration • Start immediately and commit for at least 3 months. 6 months is highly preferred.