Manager

Roles & Responsibilities Key Responsibilities 1. Business Development • Identify and develop new business opportunities within the retail market. • Research market trends, customer needs, competitors, and emerging retail opportunities. • Develop and implement business development strategies to achieve revenue and growth objectives. • Identify potential retail outlets, distributors, dealers, corporate customers, and strategic partners. • Develop new sales channels, including physical retail, wholesale, distribution, and online/e-commerce channels. 2. Sales & Revenue Growth • Develop and manage a sales pipeline to achieve agreed sales targets. • Prepare sales proposals, quotations, commercial presentations, and business plans. • Negotiate commercial terms, pricing, contracts, and agreements with customers and business partners. • Monitor sales performance and take appropriate actions to achieve business targets. • Explore opportunities to increase sales through new products, promotions, cross-selling, and expansion into new markets. 3. Customer & Relationship Management • Build and maintain strong relationships with key customers, retailers, distributors, and business partners. • Understand customer requirements and provide appropriate products and business solutions. • Conduct regular customer meetings and follow up on business opportunities. • Handle customer feedback and coordinate with internal teams to resolve commercial issues. • Develop long-term relationships that support repeat business and customer retention. 4. Retail Market Development • Identify potential retail locations and opportunities for market expansion. • Support the opening and development of new retail accounts or outlets. • Monitor competitor activities, pricing, promotions, product offerings, and market positioning. • Recommend new products and services based on market demand and customer feedback. • Work closely with the retail and operations teams to improve sales performance. 5. Partnerships & Strategic Alliances • Identify and establish relationships with potential distributors, suppliers, retailers, franchise partners, and other strategic business partners. • Develop partnership proposals and negotiate mutually beneficial commercial arrangements. • Manage existing strategic partnerships and identify opportunities for further business growth. 6. Business Planning & Reporting • Prepare regular sales forecasts, business development reports, and management updates. • Maintain accurate records of leads, opportunities, customer activities, and sales pipelines. • Analyse sales and market data to identify growth opportunities. • Prepare annual and quarterly business development plans. • Track performance against agreed KPIs and business objectives. 7. Internal Coordination • Work closely with sales, marketing, operations, finance, procurement, and management teams. • Coordinate product launches, promotions, marketing campaigns, and customer initiatives. • Provide market feedback to management to support product and business strategy. • Ensure that customer commitments are properly communicated and followed through internally. Requirements & Qualifications • Bachelor's degree Business Administration, Marketing, Retail Management, Sales, or a related field . • 3–5 years of relevant experience in business development, sales, account management, or retail. • Experience in the retail, distribution, FMCG, consumer products, or related industries will be an advantage. • Proven ability to develop new customers and generate business opportunities. • Strong negotiation, communication, presentation, and relationship-management skills. • Commercially driven with a strong understanding of sales and profitability. • Good analytical and problem-solving abilities. • Ability to work independently as well as collaboratively with internal teams. • Proficiency in Microsoft Office and CRM/business development tools. • Willingness to travel for customer meetings, retail visits, trade shows, and business development activities when required