Guest Services Officer

Job Description • Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge • Assist guests with check-in and check-out, and other cashiering duties • Register guests and assigns rooms according to their reservation confirmation • Work towards maximising room revenue by upselling higher room categories to guests whenever possible • Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests. • Prepare VIP list and send email out to all operations department daily. • To recommend tourist attractions and places to visit • Prepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily. • Update, check and input ACDC • Prepare Decoration for guests who opted for the package • Maintain the privacy of all guests by ensuring their details are kept strictly confidential • Understand all room types and work with Housekeeping to manage room status effectively • Adhere to proper credit matters and cash handling policies and procedures • Understand the usage of internal communication logs to communicate effectively with other colleagues • Assist to perform Executive Lounge and Concierge duties whenever required • Provide warm welcome and fond farewell in accordance to hotel standards and SOPs • Be efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions • Be familiar with hotel products and services and recommend to guests accordingly • Alert Security or Duty Manager of suspicious looking person(s) / articles in the lobby • Maintain complete knowledge of all hotel products and services • Maintain the cleanliness and neatness of the Front Office areas • Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel • Attend all briefings, meetings and trainings as assigned by management • Perform other reasonable duties as assigned by the management Qualifications • Secondary / High school education • Good reading and oral proficiency in English language • Ability to speak other languages and basic understanding of local languages will be an advantage • No experience is required, training will be provided • Good communication and customer contact skills • Service oriented with an eye for details • Ability to work effectively and contribute in a team • Self-motivated and energetic • Must be well-presented and professionally groomed at all times