7506 - Technical Team Manager [ Camps ] | Security Systems Industry

Technical Team Manager (Camps) • Salary: Up to $5600 • Location: Island Wide; HQ office at Outram • Working Hours: Mon-Fri, 8:30am-6pm Job Summary: • The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards. Job Requirements: • Minimum 6 years related experience with demonstrable record of success • Diploma or Degree in Electrical / Mechanical Engineering/Computer Science or its equivalents • Experience in the Security and CCTV industry and exposure to products and operations will be an added advantage • Must have own vehicle due to accessibility of work site Job Responsibilities: • Oversee the whole process of service cum maintenance workflow. • Front line contact with client representatives on all service/maintenance related issues. • Lead a team of service team members. • Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics. • Determine new, creative ways to employ teams on service deliveries and distribute responsibilities. • Manage day-to-day client interactions and expectations for optimal results • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships. • Possess a knowledge base of each client's business, organization and objectives. • Be responsible for operationally managing multiple aspects of the team. • Ensure smooth progress and timely delivery and completion of maintenance commitments to clients • Perform a wide variety of technical and non-technical tasks. • Enhance current documentation of all infrastructure components and operation processes. • Track and identify the new opportunities to improve our methodology and training offerings. • Build technical relationship with prospects or existing/new customers. • Sets targets, implement guidelines, and assists with any issues the team member may have. • Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies. • Handle customer complains. • Participate in all programs and enforces all policies relating to performance evaluations and career development planning. • All other duties as assigned by management. Chin See Min Reg No. : R22107450 The Supreme HR Advisory Pte Ltd EA No. : 14C7279