Receptionist

Responsibilities • Manage and coordinate appointment bookings via phone calls, email and WhatsApp • Respond to customer enquiries promptly and professionally • Send appointment confirmations and reminders to customers • Welcome and greet customers with a warm smile and friendly demeanour • Assist customers to their seats and ensure they are comfortable • Serve refreshments to customers when required • Handle payments and cashiering accurately • Manage daily appointment schedules and coordinate with hairstylists • Professionally handle and resolve customer feedback or concerns while maintaining high service standards • Build positive relationships with clients through attentive and personalised service • Perform end-of-day settlement and cashier reports • Carry out light administrative duties and data entry • Maintain accurate customer and appointment records • Use Microsoft Word and Excel for basic administrative tasks • Ensure the reception area, front desk and product shelves are clean, organised and well-presented • Maintain a professional appearance and dress appropriately at all times • Support the smooth day-to-day operations of the salon • Be willing to work on weekends according to the salon's operating schedule Requirements • Minimum 2 years of experience in a receptionist, customer service, hospitality, retail or other customer-facing role • Minimum O-Level qualification • Singaporean or Singapore Permanent Resident • Proficient in English with good verbal and written communication skills • Mandarin-speaking candidates will be considered favourably due to the nature of our clientele • Strong communication and interpersonal skills • Comfortable communicating with customers in person, over the phone and through WhatsApp • Basic proficiency in Microsoft Word and Excel • Comfortable handling payments and basic administrative tasks • Responsible, meticulous and trustworthy • Punctual and well-organised • Positive and pleasant work attitude • Friendly, approachable and service-minded personality • Presentable and professional in appearance • Willingness to learn and adapt to new systems and procedures • Able to work independently while also being a supportive team member • Comfortable working weekends as part of the salon's operating hours Benefits • Complimentary hair grooming throughout employment • Annual Bonus + Performance Incentives • Professional and friendly working environment • Opportunities to learn and develop customer service and salon operations skills • On-the-job training and guidance provided • Staff privileges on selected salon products • Stable working environment with opportunities for long-term career development