I48 - System Engineer (Windows) (113)

Responsibilities • Provide a point of escalation and support to L1 Engineers/System Engineers. • Perform routine system administration duties in a Windows Active Directory environment. • Monitor Windows and VMware servers and troubleshoot problems. • Install, configure, maintain, and repair server operating systems and server hardware. • Install and configure OS on physical servers and virtual machines. • Manage Exchange 2019 and Exchange Online. • Manage and troubleshoot ESXi and virtual servers. • Administer and support the VMware platform. • Monitor ESXi servers and troubleshoot problems. • Perform VM creation, templates, snapshots, and VM backup. • Manage and support VMware vSphere environments, including vMotion, HA, DRS, and ESXi deployments. • Responsible for the operations and upkeep of private and shared virtualized environments. • Participate in new implementations and work closely with other virtualization engineers to maintain current environments. • Act as a technical escalation point within Central Operations for virtualization-specific issues. • Implement and support processes and systems required to deliver highly available virtualization platforms. • Perform vulnerability assessment remediation and fixing of findings for new and existing servers. • Participate in regular server patching activities. • Manage server hardware, including Dell and Lenovo servers. • Perform firmware updates and configure remote management tools for physical servers. • Configure RAID on physical servers. • Analyze and troubleshoot basic hardware issues. • Provide additional support when necessary for backup and storage functions. • Produce and maintain appropriate documentation for server deployment, configuration, application deployment, virtualization environments, and related processes. • Create documentation for environments, processes, technical training, and support procedures. • Provide training and technical leadership to Tier I personnel. • Drive efficient and effective resolution of customer issues. • Participate in weekend maintenance activities, as required. • Participate in an on-call rotation to ensure 24/7 coverage of critical issues and internal systems. Requirements • In-depth knowledge and experience with Windows Servers, particularly Windows Server 2019 and 2022. • Strong working knowledge of: • Active Directory • DNS • DHCP • File & Print Servers • Microsoft Cluster • Server Backup • AD Federated Services • Windows PowerShell • Working experience supporting, maintaining, and administering core VMware technologies. • VMware vSphere 8.x experience or significant exposure to VMware vSphere and its features, including vMotion, HA, DRS, and ESXi deployments. • Experience with VM creation, templates, snapshots, and VM backup. • Experience managing and troubleshooting ESXi and virtual servers. • Experience managing Exchange 2019 and Exchange Online. • Experience with Dell and Lenovo server hardware. • Knowledge of firmware updates and remote management tool configuration for physical servers. • Experience installing and configuring operating systems on physical servers and virtual machines. • Knowledge of RAID configuration on physical servers. • Basic skills in analyzing and troubleshooting hardware issues. • Must have experience performing enterprise-level project implementation and support. • Must have strong working and technical knowledge. • Excellent customer service and telephone skills, with experience in a professional services environment supporting multiple applications and network environments. • Good verbal and written communication skills. • Very strong problem-solving and troubleshooting skills. • At least 2–4 years of working experience in the related field is required for this position. • Willingness to participate in weekend maintenance activities and an on-call rotation to support 24/7 coverage of critical issues and internal systems.