F&B Captain (Restaurant / Bar)

JOB SUMMARY Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly. MAIN RESPONSIBILITIES • Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations. • Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service. • Regularly monitor stock requisitions to ensure adequate supplies for operations. • Exhibit outstanding knowledge and skills regarding the food offerings. • Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere. • Assess service staff appearance, grooming standards, work performance and attitude. • Effectively address and follow up on guest complaints. • Observe, mentor, and train new team members to equip them with the necessary skills for their roles. • Ensure cleanliness and organization in service areas, furniture and equipment • Confirm that service procedures and policies align with the operational manual. • Comply with all House Rules, Regulations and Hotel Policies regarding safety and security. • Perform any additional duties as assigned by the F&B Supervisor or Management. REQUIREMENTS • Knowledge and experience in the food and beverage service industry would be an advantage • Preferably 1 year in a similar role • Possess good problem solving and service recovery skills • Well versed in building rapport with customers ADDITIONAL INFORMATION • Duty meal provided • Transport from Harbourfront train station • Comprehensive medical and dental benefits