Application Engineer (Site Reliability)

Summary: • The successful candidate will provide Site Reliability Engineering (SRE) and production support for the Ona platform within Developer platforms. • Responsibilities include platform monitoring, incident troubleshooting and resolution, root-cause analysis, service reliability improvements, operational automation, runbook maintenance, and on-call support where required. • The role will help maintain platform availability, stability, and performance while reducing manual operational effort. Skillset Requirements . • Minimum 5 years of strong software engineering experience with proficiency in at least one programming language, i.e. JavaScript, Java, Python, or .NET. • Minimum 2 years of hands-on experience supporting the reliability and availability of production systems in an SRE or production support environment. • Minimum 3 years of AWS experience with a solid understanding of cloud services and infrastructure management (AWS certifications are advantageous). • Minimum 3 years of experience with containerization technologies such as Docker, Kubernetes, EKS, and Helm (relevant certifications are advantageous). • Proven experience with infrastructure as code tools such as Terraform and CloudFormation. • Proficiency with CI/CD workflows and GitHub Actions. • Knowledge of artifact repository management systems such as JFrog. • Strong Linux administration skills and Shell scripting expertise. • Experience with log aggregation and observability tools such as CloudWatch, Splunk, and Datadog. • Working knowledge of service monitoring, alert management, SLIs/SLOs, incident response, root-cause analysis, and post-incident follow-up. • Experience in diagnosing and resolving complex system issues across multiple technology layers. • Able to troubleshoot production incidents, coordinate timely resolution, and communicate status clearly to technical and business stakeholders. • Experience in automating repetitive operational tasks, improving runbooks, and reducing manual support effort. • Willingness to participate in an on-call support rotation for critical production services, where required. • Able to optimize developer workflows and enhance developer experience. • Passion for advocating and implementing best practices in Software Engineering, SRE, and DevOps. • Excellent communication skills to work effectively with diverse engineering teams. • Strong team-player mindset, focused on leveraging experience to help the team succeed. • Possess positive learning and collaborative mindset. • Strong analytical, problem-solving and troubleshooting skills. • Good written and verbal communication skills. • Agile, fast learner and able to adapt to changes. SKILLS: SRE, Production support, Terraform, CloudFormation, AWS, Kubernetes, Docker, CI/CD, Python, Java, JavaScript or.NET, Splunk, CloudWatch, Datadog