CUSTOMER RELATIONS MANAGER

CUSTOMER RELATIONS OFFICER Job Description We are seeking a friendly, professional and customer-focused Customer Relations Officer to provide excellent guest service and support the daily operations of our entertainment and nightlife venue. Key Responsibilities • Welcome and assist guests in a friendly and professional manner. • Handle customer enquiries through phone, messaging platforms and social media. • Manage table reservations, guest lists and customer requests. • Coordinate VIP reservations and provide personalised assistance to guests. • Build and maintain good relationships with regular and VIP customers. • Handle customer feedback and complaints professionally and promptly. • Coordinate with managers, service staff, security and other operational teams to resolve customer issues. • Assist with guest seating and table arrangements during busy periods. • Provide information regarding events, promotions, reservations and venue services. • Assist with birthday celebrations, private events and corporate bookings. • Maintain accurate reservation and customer records. • Support promotional activities and customer engagement programmes. • Collect customer feedback and recommend service improvements. • Maintain a professional appearance and provide a high standard of customer service. • Perform other customer relations and operational duties assigned by Management. Job Requirements • Diploma or equivalent qualification in Hospitality, Tourism, Business Administration, Marketing, Customer Service or a related discipline. • Relevant experience in hospitality, entertainment, nightlife, F&B, hotel, lounge or customer service operations is preferred. • Strong customer service and interpersonal skills. • Pleasant personality with a professional and service-oriented attitude. • Good communication and problem-solving skills. • Able to handle customer complaints and challenging situations professionally. • Comfortable interacting with customers from different backgrounds and nationalities. • Good spoken and written English. • Ability to communicate in additional languages will be an advantage. • Basic knowledge of Microsoft Office, reservation systems and social media platforms is advantageous. • Able to work independently and as part of a team. • Willing to work shift hours, evenings, late nights, weekends and public holidays . Employment Details Position: Customer Relations Officer Employment Type: Full-Time / Permanent Industry: Entertainment / Nightlife / Hospitality Work Location: Singapore Working Hours: Shift work, including evenings, late nights, weekends and public holidays