Retail Sales Associate

Job Summary: Be the face of Singapore's No.1 Durian Cake Maker! Emicakes is looking for vibrant, reliable, and customer-focused Retail Sales Assistants to manage our outlet operations. You will ensure a warm, inviting shopping experience for our customers, assist with cake selection and custom orders, and maintain a beautifully stocked counter. No prior F&B experience is required, as a comprehensive on-the-job training program will be provided. Location: Tampines 1 Key Responsibilities: 1. Customer Experience & Cake Sales • Warmly greet walk-in customers and provide friendly, personalized recommendations on our signature durian and eggless cakes. • Guide customers through advanced booking and customization options for celebration and birthday cakes. • Process retail sales accurately using our Point-of-Sale (POS) cash register system. • Introduce existing store promotions, seasonal deals, and company marketing initiatives to customers. 2. Outlet Operations & Order Management • Coordinate closely with our central kitchen production team to track, update, and manage customer cake collection requests. • Handle and fulfill online orders via localized food delivery platform devices (e.g., GrabFood, Foodpanda). • Execute shop opening and closing procedures diligently according to standard operational shift rosters. • Perform accurate daily stock counts, record inventory takings, and report damaged or low stock counts to supervisors. 3. Merchandising & Counter Upkeep • Replenish, refill, and beautifully arrange chiller display counters to keep merchandise eye-catching throughout the day. • Maintain strict cleanliness, hygiene, and neatness standards across the display shelves and retail floor area. Job Requirements & Competencies: • Education: Minimum GCE 'O' Level, 'N' Level, or equivalent certification. • Language: Ability to communicate clearly in spoken English • Skills: Comfort with basic mathematical skills for accurate cashiering, transaction handling, and payment processing. • Attributes: Meticulous, highly responsible, and maintains an energetic, positive attitude under fast-paced retail settings. • Experience: No prior experience is required; passionate individuals seeking an entry into F&B are welcome.