Student Management Officer |School | Marine Crescent |Part Time

1. Student Emotional & Behavioural Support a. First line of support for students b. Provides one-on-one pastoral support for students who are anxious, distressed, withdrawn or emotionally overwhelmed c. Uses restorative practices, active listening and de-escalation strategies to manage situations constructively d. Builds trusting relationships and creates a safe, confidential space for students to share concerns e. Promotes positive coping strategies, emotional regulation and resilience 2. Case Management & Well-being Monitoring • Identifies, monitors and supports students who may be vulnerable or at risk (e.g. mental health, social, or familyrelated concerns) • Maintains regular check-ins and track changes in student behaviour, attendance and well-being • Works collaboratively with Year Heads (YH), School Counsellors and Discipline Mistress to ensure coordinated support • Keeps accurate, confidential records of incidents, interventions and student progress 3. Safeguarding & Crisis Intervention • Responds promptly to incidents such as emotional breakdowns, conflicts or aggressive behaviour • De-escalates situations while prioritising the safety and wellbeing of all students involved • Provides immediate emotional support and helps stabilise students during crisis 4. Preventive & Well-being Programmes • Plans, conducts or supports Social-emotional learning (SEL) and Peer support initiatives • Supports early intervention efforts to prevent escalation of behavioural or emotional issues • Encourages peer connectedness 5. Family & Stakeholder Engagement • Communicates sensitively with parents/guardians regarding student well-being and behavioural concerns; when needed • Coordinates with external agencies (e.g. social services, mental health professionals) when additional support is required