Clinic Assistant

Roles & Responsibilities The Clinic Assistant will be the responsible for providing excellent patient care (non-clinical) at the centre, and is responsible for: • Manage daily clinic operations to ensure smooth and efficient workflow. • Ensure a high level of patient service, addressing patient needs with care and professionalism. • Answer phone calls promptly and provide clear, helpful responses to patient inquiries. • Manage patient appointments and scheduling efficiently. • Register and verify patient details accurately. • Maintain patient records and ensure data confidentiality. • Taking basic parameters for patients such as blood pressure, temperature, height and weight. • Prepare consultation documents for doctors before every consultation session. • Assist doctors during clinical procedures and provide chaperone support when required. • Booking of diagnostic and/or laboratory services for patients, and follow up with tracing of results. • Booking of hospital facilities for patient procedures. • Submitting requests for LOGs, and following up with insurances on LOG approval before patient procedures. • Financial counselling on Medisave/Medishield and insurance coverage matters. • Prepare billings accurately and collect payments efficiently. • Provide assistance on private and corporate health insurance coverage and Medisave requirements to ensure claims are submitted properly. • Assist clinic manager to pack/top up medications and supplies. • Maintain cleanliness and order in clinic. • Any other ad-hoc administrative matters. Requirements: • Minimum 2 years of working experience, preferably in clinic operations or healthcare administration. • Pro-active to patients’ needs and able to communicate effectively and work effectively with others in the team and organisation to accomplish team and organisation goals. • Good communication skills and patient service. • Team player who is humble, hardworking, responsible and takes initiative. • An advantage would be the ability to handle Plato-Clinic management software, as well as demonstrate proficiency in computer skills (Microsoft Office).