Order Processing Executive - Customer Service

Key Responsibilities: • Process customer Purchase Orders (POs), verify order details, and create Sales Orders in the ERP system (Dynamics 365 Business Central). • Handle customer enquiries and provide sales support, including order status, delivery schedules, product issues, and complaint resolution. • Coordinate with Planning, Warehouse, and logistics providers to ensure timely order fulfilment, shipment, and delivery. • Prepare and maintain sales and shipping documents, including Delivery Orders (DOs), Sales Invoices, Debit Notes, Credit Notes, and export documentation. • Monitor sales backlog, outstanding orders, customer payments, and shipment progress to ensure smooth order execution. • Coordinate freight arrangements, duty & tax payment requests, and Return Material Authorization (RMA) activities. • Maintain accurate sales records, reports, customer data, and document filing. • Perform data entry and other duties or projects as assigned. Job Requirement: • Diploma, Higher NITEC, or equivalent qualification in Business Administration, Sales, or a related discipline. • Proficiency in English and Mandarin is required to handle business correspondence, quotations, service updates and follow-up communication with an existing group of customers who primarily communicate in Mandarin. • 1–2 years of relevant experience in customer service, order management, sales coordination, logistics, or a similar role. • Candidates should have hands-on experience managing customer enquiries and supporting the end-to-end order fulfilment process, including order processing, delivery coordination, shipment tracking, and complaint resolution. • Experience using an ERP system is an advantage. • Strong communication and interpersonal skills. • Good organizational skills with the ability to manage multiple tasks and prioritize effectively. • Meticulous, responsible, and able to work independently as well as in a team. • Positive attitude with strong problem-solving and customer service skills.