CLIENT SERVICE OFFICER

CLIENT SERVICE OFFICER (CSO) Pathology & Clinical Laboratory Pte Ltd provides clinical laboratory services. We are seeking aCustomer Service Officer to serve as the first point of contact for our clinic,doctor, and laboratory clients — an excellent opportunity for someone whoenjoys client-facing work in a healthcare setting. Key Responsibilities • Attend to incoming telephone calls, WhatsApp messages and emailenquiries professionally and promptly • Serve as the primary contact point for clinics, doctors andother laboratory clients • Coordinate with internal departments on reports, amendments andresults clarification • Uphold professionalism, confidentiality and patient-dataprotection requirements at all times • Perform other relevant duties as assigned by the CustomerService HOD or Operations Management Requirements • Minimum “N” / “O” Levels, Nitec or Diploma • Basic computer literacy, including Microsoft Excel and Word • Strong communication skills with a customer-service-centricattitude • Willing to undergo training on internal laboratory softwaresystems • Experience in patient services, client services, or anadministrative role is an advantage • Fresh graduates are welcome — training will be provided; or 1year of relevant experience Working Hours 5.5-day work week • Monday to Friday: 8.30 am – 5.00 pm • Saturday: 8.30 am – 1.00 pm