Customer Service Support

Responsibilities: · Answer and handle all customer queries and requests that come in by phone, email, or other channels. · Work with the dispatch team to coordinate customer sample collection requests, including monthly pickups. · Prepare health certificate, request form and cover letter or other documents for customers. · To liaise with internal and external parties ensuring clear communication of information and smooth process flow. · Maintain and update customer's contact details or any relevant documentation. · Assist with other administrative tasks. Requirements: · Strong verbal and written communication skills in English with also the ability to communicate with our Mandarin speaking customers; · Excellent time management skill; · Strong attention to details; · Ability to work independently in fast paced environment, training will be provided. · Able to work 5.5 days per week (alternate Saturday)