Member Service Waitress

Job Responsibilities: Concierge Desk • Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face • Execute all the opening and closing procedures, desk duties and side duties • Services include: bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc. • Function as part of the operations staff to provide counter and administrative coverage for the daily operation • Attend to all member queries, concerns, feedback and requests via phone and email • Attend to members' queries and serve F&B • Other related ad-hoc duties as specified by management. Entrance • Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration • To manage the team and operations in the absence of the executives and managers • Possess knowledge of all security and emergency procedures Additional Duties (Executive) • Support the managers in the execution and handling of tasks and side duties effectively. • Support incoming associates and ensure that SOPs are adhered to. • To manage the team and operations in the absence of the executives and managers Job Requirements • GCE ‘O’ level and above • Work experience in customer service industry, e.g. hotel, clubs, retail, etc. • Good interpersonal skills and ability to interact confidently with people of all levels. • The role requires to service the clients with English and Mandarin • Preferably with a year of related experience • Good in administration, Microsoft Office, and computers • Ability to handle challenging customers • 5-day work week. Weekly one day off from Mon-Sat on rotation basis and Sunday off. Public holidays off as well.