Systems Executive, Intelligent Platforms 12 hours shift

Job Description The Comcenter Operations Level 1 Operator is responsible for ensuring smooth day-to-day AMHS operations, performing fault rectification, and maintaining operational efficiency. This role involves working in 12-hour shifts, preparing log reports, and consolidating monthly performance reports to ensure seamless communication and operational continuity. Responsibilities 1.Operations and Monitoring - Perform Level 1 operational tasks, including monitoring systems and equipment for abnormalities. - Execute standard operating procedures (SOPs) to manage alerts and resolve first-level incidents. - Escalate complex or unresolved issues to Level 2 teams or appropriate personnel. 2. Fault Rectification - Diagnose and troubleshoot basic system faults and technical issues. - Apply corrective measures to restore normal operations within defined timelines. - Collaborate with internal teams to resolve recurring or critical issues. 3.Reporting and Documentation - Maintain accurate and detailed operational log reports during shifts. - Consolidate and prepare comprehensive monthly reports summarizing key operational metrics, fault trends, and resolutions. 4.Communication and Coordination - Act as a point of contact during operational shifts for updates, escalations, and notifications. - Ensure seamless handover of duties and information between shifts. 5. Compliance and Standards - Adhere to organizational and regulatory standards for system operations and fault management. - Participate in periodic reviews and audits of operational processes. Requirements - Education: Minimum ITE Information Technology, Telecommunications, or related fields. - Experience: Prior experience in system monitoring, operations, or technical troubleshooting is an advantage Qualifications - Strong analytical and problem-solving skills. - Proficiency in using monitoring and reporting tools. - Effective communication skills for coordination and reporting. - 12-hour rotating shifts (day/night) to ensure 24/7 operational coverage. - Fast-paced environment requiring attention to detail and adaptability.