Call Centre Officer (3 months contract)

Job Responsibilities: • Answering incoming carpark's intercom and general hotline pertaining to customer's inquiry • Identify and escalate any carpark issue. • Provide information to customers for any carparks enquiries like pricing, availability etc • Research, identify and resolve customer complaints by understanding the root of the problem • Monitoring of carpark entrance / exit condition via CCTV cameras • Ad hoc duties assigned by superior and managers Job Requirements: • Must be able to perform 12 hours shift duties • Basic computer knowledge • Able to multi-tasks and work in an intense environment