Guest Services Officer

About the Role Join our pre-opening hotel team! We are looking for warm, service-oriented individuals to ensure smooth hotel operations and deliver excellent guest service. This is a great opportunity to grow your career in hospitality while helping set high service standards from day one. Key Responsibilities • Welcome guests with professionalism and friendliness • Handle check-in, check-out, and room assignments • Manage reservations, room availability, and guest enquiries • Provide information on hotel services, promotions, and local attractions • Address guest feedback and complaints calmly • Coordinate with housekeeping and maintenance for smooth operations • Process payments and maintain proper records • Uphold hotel service standards For Senior Hotel Services Officer: • Lead shift operations and assist junior staff • Handle escalated guest issues professionally • Assist in training and onboarding • Support operational reporting Requirements • 0–3 years in hospitality or customer service • Strong communication and interpersonal skills • Able to multitask in a fast-paced environment • Positive, professional attitude • Willing to work shifts, weekends, and public holidays • Familiarity with hotel management systems is a plus (training provided) Benefits • Training & Career Growth • Annual Leave • Flexi Benefits • Birthday Leave • Family Care Leave Note: Salary is based on experience and skill level. All positions offer training and career growth opportunities.