Junior Presales Engineer

Job Summary As a Junior Presales Engineer , you will support both presales activities and hands-on technical implementation across cloud, network, and IT infrastructure environments . You will work closely with the sales and technical teams to understand customer requirements, assist in solution design, prepare technical proposals and documentation, and support product demonstrations, presentations, and proof-of-concept (POC) activities. Beyond presales, you will also participate in onsite deployment, configuration, implementation, testing, troubleshooting, and maintenance of infrastructure solutions. You will gain practical exposure to servers, storage, networking, cloud platforms, backup, disaster recovery, and other enterprise technologies. As part of a growing startup team , you will be expected to take ownership of assigned responsibilities and communicate proactively. As processes and requirements may continue to evolve, we value individuals who are comfortable asking questions, seeking clarification, and communicating any challenges or uncertainties rather than waiting for detailed instructions. During quieter periods between customer or project activities, you may also support internal technical operations, documentation, equipment management, and self-learning to further develop your technical knowledge and prepare for upcoming projects. This role is suitable for someone who is technically curious, hands-on, responsible, and keen to develop both technical engineering and client-facing skills. Key Responsibilities • Presales & Solution Support • Support presales activities by understanding customer technical requirements and assisting in recommending suitable solutions • Assist in preparing solution proposals, technical presentations, system architecture, specifications, and other technical documentation • Prepare and deliver product demonstrations and technical presentations to customers • Assist with proof-of-concept (POC) activities, testing, and solution validation • Explain technical concepts, product capabilities, and solution workflows to customers and stakeholders • Work closely with sales and technical teams throughout the presales and project implementation process Technical Implementation & Support • Assist in deploying, configuring, and maintaining cloud, network, server, storage, backup, and other IT infrastructure solutions • Participate in onsite implementation, equipment installation, system configuration, testing, and troubleshooting • Support daily operations of system and infrastructure environments, including servers, storage, and network components • Perform system monitoring, backup, recovery, and system health checks where required • Troubleshoot technical issues and escalate more complex problems to senior engineers when necessary • Support infrastructure setup for internal teams and customer projects • Learn and apply hands-on knowledge of company products and solutions, including backup, storage, cloud, and platform technologies • Support post-sales technical activities, project implementation, and handover where required Technical Operations & Continuous Learning • Maintain relevant technical documentation, system records, activity logs, and configuration records • Support the organisation and upkeep of technical equipment and resources • Assist with inventory checks and stock counts for IT equipment, hardware, spare parts, cables, and other technical resources • Maintain accurate records of equipment deployment, movement, availability, and condition where required • Assist with equipment preparation, testing, labelling, packing, and readiness for upcoming deployments • During quieter periods, make productive use of available time through self-learning, technical practice, documentation, or other relevant internal technical activities • Support other reasonable technical and operational activities as required Requirements • Nitec, Higher Nitec, Diploma, Bachelor's Degree, or equivalent qualification in IT, Computer Science, Information Systems, Network Engineering, or a related field • Basic understanding of Windows and/or Linux operating systems • Basic knowledge of networking fundamentals such as IP addressing, DNS, routing, and switching • General understanding of servers, storage, cloud, networking, and IT infrastructure concepts • Strong willingness to learn and develop skills across both presales and infrastructure engineering • Proactive and responsible, with a willingness to take ownership of assigned work and follow through on tasks • Comfortable working in a startup environment where processes and requirements may continue to evolve • Willing to ask questions and seek clarification when unsure, and to communicate issues or roadblocks early • Willing to learn independently when encountering unfamiliar technical matters • Comfortable performing hands-on technical work, including onsite deployment and implementation • Comfortable communicating with customers and explaining technical concepts • Willing to develop confidence in conducting product demonstrations and technical presentations • Good problem-solving and troubleshooting mindset • Ability to handle sensitive information with diligence and confidentiality • Able to work independently while collaborating effectively within a team Preferred Competencies • Exposure to virtualization technologies such as VMware or Hyper-V • Basic knowledge of cloud platforms such as AWS or Microsoft Azure • Basic knowledge of networking, switches, firewalls, servers, or related infrastructure • Exposure to backup, disaster recovery, storage, or data protection technologies • Internship, academic project, or working experience in IT infrastructure, networking, cloud, technical support, or presales • Basic scripting knowledge in PowerShell, Bash, or Python • Experience with technical presentations, demonstrations, or customer-facing projects is an advantage Other…