Operation Manager

DUTIES & RESPONSIBILITIES : • Maintain constant communication with managers, staff, and vendors to ensure proper operations of the company • Develop, implement, and maintain quality assurance protocols • Establish operational plans for the business function. • Facilitate innovation and lead managers to manage change. • Help with the innovation process within the organization. • Lead managers to develop organizational and governance strategies. • Manage compliance with food and beverage hygiene policies and procedures. • Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity • Ensure that operational activities remain on time and within budget • Track staffing requirements, hiring new employees as needed • Oversee accounts payable and accounts receivable departments • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service • Partner with cross-functional teams to improve proprietary tools and systems • Work closely with legal and safety departments to ensure that activities remain compliant • Oversee materials and inventory • Conduct budget reviews and report cost plans to upper management QUALIFICATIONS : • 3 and more years of proven success in an operations management role (preferred in F&B/ Hospitality Industry) • Strong skills in development and oversight • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service • Proficiency in conflict management and business negotiation processes • Knowledge of business productivity software and an aptitude for learning new applications