Guest Relations Executive

🌟 WE'RE HIRING! – JOIN THE MILLI CREW! Milli isn't just a venue – it's a stage for passionate professionals who turn every guest interaction into an unforgettable moment, all while keeping the energy high and the vibe electric. We live by a Can-Do attitude : We find solutions, not excuses. We keep the pace, we look out for one another, and we're always up for a challenge. If you're energetic, dependable, and ready to thrive in the heart of Singapore's buzzing nightlife scene – we want you on our team. 🎉 Sign-on bonus included!! 1. Guest Experience & Service • Welcome and attend to guests professionally upon arrival. • Manage reservations, walk-ins, and table allocations efficiently. • Build and maintain strong relationships with regular and VIP guests. • Ensure guest satisfaction throughout their visit and follow up on feedback. • Handle guest complaints tactfully and escalate when necessary. 2. VIP & Table Management • Coordinate VIP bookings, bottle service, and minimum spend requirements. • Manage seating plans according to capacity and revenue optimisation. • Liaise with floor staff, bar team, and security to ensure smooth service flow. • Monitor guest crowd flow and maintain comfort and safety standards. 3. Sales & Revenue Support • Promote events, themed nights, and special promotions. • Upsell premium tables, bottle packages, and exclusive experiences. • Maintain client database and follow up with guests for repeat visits. • Support marketing initiatives and partnership events. 4. Compliance & Brand Representation • Ensure adherence to company SOPs and service standards. • Uphold dress code and entry policies professionally. • Ensure responsible alcohol service awareness. • Represent the brand positively both on-site and via social engagement (if required). Requirements • Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment. • Well-groomed, confident, and customer-focused personality. • Strong communication and interpersonal skills. • Comfortable working late nights, weekends, and public holidays. • Sales-oriented and target-driven mindset preferred. • Available start immediate is an advantage. • Willing to work midnight shift and on weekend/PH. • Candidates with more relevant work experience in same industry will consider for a Assistant Manager role.