Branch Manager

Job Description – Branch Manager (Beauty Salon) Key Responsibilities • Oversee the overall day-to-day operations of the beauty salon and ensure smooth and efficient branch operations. • Lead, supervise, coach and motivate Beauty Consultants, Therapists and Customer Service staff. • Drive the branch to achieve monthly sales targets. • Monitor individual and team sales performance and implement appropriate action plans to improve results. • Conduct professional consultations with customers and recommend suitable beauty treatments, packages and products according to their needs. • Build and maintain strong customer relationships to encourage repeat visits, package renewals and customer retention. • Handle customer enquiries, feedback and complaints professionally and ensure timely service recovery. • Manage staff scheduling, attendance, punctuality, leave arrangements and manpower deployment. • Conduct regular staff coaching and training on sales techniques, product knowledge, treatments and customer service standards. • Ensure treatments and services are delivered according to the Company's SOPs and service standards. • Maintain high standards of outlet cleanliness, hygiene, grooming and overall presentation. • Monitor stock levels, product usage and inventory and minimise unnecessary wastage. • Ensure accurate handling of appointments, customer records, packages, payments and POS transactions. • Implement Company promotions, campaigns and sales initiatives at branch level. • Work closely with Management and other departments to achieve the Company's business objectives. • Ensure compliance with Company policies, workplace safety requirements and applicable regulations. • Perform other duties as assigned by Management. Job Requirements • Minimum 3 years of relevant experience in the beauty, slimming, spa, wellness or aesthetic industry, preferably with supervisory or managerial experience. • Proven track record in achievement of sales targets. • Strong leadership and people-management skills with the ability to coach and motivate a service team. • Good knowledge of beauty treatments, skincare products and salon operations. • Strong consultation, selling, negotiation and closing skills. • Customer-oriented with excellent communication and interpersonal skills. • Able to handle customer complaints and operational issues professionally. • Results-driven, responsible and able to work independently in a target-oriented environment. • Good organisational and administrative skills. • Able to work in a fast-paced retail environment. • Willing to work retail hours, weekends and public holidays.