Inside Sales/ Customer Service Officer [Chemical polymers/ 5 days/ Tai Seng] (JQ)

(Chemical Products) 5 days, Monday to Friday 8.30am to 5.30pm Salary: $3,500 - $3,800 Location: MacPherson, Grantral Complex, Singapore 368242 (Nearest MRT Tai Seng) Job Scope: • Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions. • Generate quotations, provide them to customers, and follow up on order receipt in a timely manner. • Review and process customer orders. • Liaise with customers to clarify order discrepancies and confirm orders. • Coordinate with Supply Chain Department for stock availability and delivery dates. • Issue Purchase Orders to suppliers and monitor incoming shipments. • Communicate with customers on estimated delivery dates and obtain customer acceptance. • Initiate purchase or delivery arrangements as per documented procedures. • Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness. • Coordinate closely with the Logistics and Sales teams to meet customer delivery expectations. • Support customers across the Performance Products and Polymer business segments, including those in the aerospace and composites industries, ensuring timely order fulfilment and compliance with applicable quality requirements. • Receive forecasts from customers and plan and maintain appropriate inventory levels. • Analyse customer feedback and work with management to enhance service quality and improve business workflows. • Build and maintain strong relationships with key customers, understanding their needs and ensuring they are met. • Monitor and update price lists for the division’s products. • Assist the Finance Department with invoice submission. • Assist the Finance Department in following up on customer payments. • Support ad-hoc tasks such as generating necessary sales reports. • Ensure implementation and compliance with the requirements of the AS9120 Aerospace Quality Management System (AQMS) and ISO 14001 Environmental Management System (EMS). • Ensure procedures, standards, and guidelines are followed and maintained. Requirements: • Diploma-level education or equivalent. • Proficiency in SAP Business One (SAP B1) preferred. • Experience in Chemical / Manufacturing / Distributing Industry is required. Quah Siying (Jeslyn) R1982418 The Supreme HR Advisory Pte Ltd 14C7279