Service Delivery Lead

The Service Delivery Lead is accountable for the successful delivery of managed services to clients, ensuring operational excellence, contractual compliance, client satisfaction, and financial performance. The role leads delivery teams, governs service performance against agreed SLAs and KPIs, manages risks and escalations, and drives continuous improvement initiatives that enhance service quality, efficiency, and business outcomes 10+ years of experience in service delivery, managed services, infrastructure operations, cloud operations, or technology support environments. Proven experience managing large-scale IT operations and client-facing delivery teams Core skills: • Service Delivery Management • Client Relationship Management & Executive Communication • Operational Excellence • SLA/KPI Management • Incident & Problem Management • Escalation Management • Financial Management • Risk & Compliance Management • Resource & Capacity Planning • Vendor Management • Continuous Improvement • Transformation Leadership • Team Leadership & Coaching