Senior IT Business Analyst

Who We Are Build. Scale. Sustain. We are a global technology consultancy with a trademarked, AI-first engineering approach for accelerating the delivery of digital products, and revolutionizing platform modernization. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company. • We are small enough to care locally, big enough to deliver globally: 5 continents, 10 countries, +500 experts from +50 nationalities across the Americas, Europe and APAC • We are robust and resilient: 100% independent and 0 debt • We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence • We are positive, courageous, caring, doers and committed to excellence About Gen-e2™ While the market is still largely AI-augmenting delivery, we have reinvented the SDLC to be AI First. Leveraging our 16 years expertise in digital transformation, our approach is a game-changer in productivity and quality, with a strong collaboration between IA generative and our best Talents: • We now generate 95% of the entire product — code, documentation, infrastructure as code, and even design powered by GitHub Copilot. • The quality consistently exceeds the output of our best traditional engineering teams. • A product repository houses all product artefacts, giving AI full project context for higher-quality generation. • A library of rules and prompts defines coding standards, design principles, and security guidelines, ensuring enterprise-grade quality and scalability. With Gen-e2™, we deliver end-to-end products 2–3× faster than traditional approaches, while raising the bar for engineering excellence. Key Responsibilities • Lead requirement discovery workshops, design sprints, and stakeholder discussions to elicit and shape business and technical requirements from vague and ambiguous problem spaces for digital products and technology initiatives. • Gather, analyse, and document business, functional, and non-functional requirements through close collaboration with business users, product owners, SMEs, designers, technical leads, and other stakeholders. • Analyse and re-engineer business processes by mapping current and future-state workflows, identifying improvement opportunities, and translating business needs into scalable technology solutions. • Create and maintain user stories, acceptance criteria, product backlogs, and functional specifications. • Manage requirements delivery across the project lifecycle, including planning, estimation, prioritisation, risk management, and status reporting to ensure successful project outcomes. • Partner with Product Owners and Delivery Leads to prioritise features and backlog items based on business value and delivery objectives. • Work closely with Developers, QA Engineers, DevOps Engineers, and Designers throughout the software development lifecycle to ensure successful implementation. • Leverage AI-powered tools to improve business analysis workflows, including requirement gathering, user story creation, backlog management, process documentation, and workflow automation. • Validate AI-generated artefacts and recommendations to ensure accuracy, completeness, compliance, and alignment with business objectives. • Create process maps, workflows, mock-ups, or prototypes where appropriate to facilitate stakeholder alignment and solution design. • Participate actively in collaborative delivery practices, including mob programming or other cross-functional team sessions, to support effective solution development. • Build and maintain strong relationships with clients and stakeholders through proactive communication and effective expectation management. Who You Are • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related discipline. • At least 6 years of experience as an IT Business Analyst, with proven experience delivering software or digital product initiatives. • Strong experience in requirements elicitation, business process analysis, process re-engineering, and workflow design. • Think and work systemically, connecting business, technical, and organisational dimensions to ensure analysis drives meaningful outcomes • Hands-on experience writing user stories, defining acceptance criteria, and managing product backlogs in Agile environments. • Demonstrated experience managing requirements delivery, project timelines, and stakeholder expectations across multiple initiatives. • Confident in engaging and influencing at senior levels and able to navigate complex organisational dynamics • Proficiency with business analysis and delivery tools such as Jira, Azure DevOps, Visio , or other process mapping tools. • Practical experience using AI tools (e.g. ChatGPT, Claude, GitHub Copilot ) to enhance business analysis activities • Experience working across the full software development lifecycle using Agile methodologies. Good to Have • Experience in a technology consulting or consulting services environment. • Experience using analytics and reporting tools such as Tableau, Power BI, or Google Analytics. • Experience mentoring junior Business Analysts or providing technical guidance within a BA team. • Experience managing or supporting Product Owners or product teams. • Familiarity with enterprise applications and modern software architecture. We will be prioritizing applicants who have a current right to work in Singapore, and do not require sponsorship of a visa. More About PALO IT We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to: • Become a climate net-zero company • D eliver projects with a positive impact • Train 100% of our workforce on impact • Achieve B Corp certification among all our offices across the globe • Continuously measure & improve employee happiness Our clients are amongst th…