Service Engineer

With our ongoing expansion, we are seeking a passionate and dedicated professional to join our growing company. Job Description: 1)Technical Service & Maintenance: • Perform periodic servicing, maintenance, and troubleshooting of cooling systems. • Diagnose hardware/software faults, identify root causes, and recommend solutions. • Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls). 2) Client Support & Training: • Provide technical support and onsite training on Operation & Maintenance Manuals (OMM). • Maintain strong client relationships. • Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines. 3) Documentation & Reporting: • Complete detailed service reports after each servicing/e-call. • Submit weekly/monthly reports on work activities, progress, and remedial actions. • Maintain accurate filing, documentation, and tracking of all service records. 4) Site & Contractor Management: • Monitor and manage contractor activities to ensure adherence to safety/operational procedures. • Review site "Events and Actions," implementing corrective measures as needed. • Plan, execute, and update daily work schedules. 5) Safety & Compliance: • Strictly follow data center safety rules, regulations, and quality standards. • Ensure all work activities comply with occupational safety guidelines. • Support ad-hoc tasks assigned by superiors. Requirements • Minimum ITE/Diploma in Mechanical/Electrical Engineering or equivalent. • At least 2 years of hands-on experience in preventive maintenance engineering with hands-on experience in cooling systems, preferably involving data centre cooling solutions, CRAC, precision air-conditioning or other mission-critical cooling infrastructure. • Proficient in electrical/mechanical systems troubleshooting. • Practical knowledge of CRAC, WDS (water detection system), or related critical infrastructure is an advantage. • Excellent problem-solving, analytical, and communication skills (written/verbal). • Highly organized with ability to prioritize tasks in high-pressure environments. • Team player with a positive, motivated, and willing-to-learn attitude. • Candidates must demonstrate flexibility and a willingness to perform standby duties as required by operational needs. • Able to perform manual tasks in data center environments.