Guest Experience Expert (Bell, i-Job Program)

JOB SUMMARY Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile. DUTIES AND RESPONSIBILITIES • Assisting guests and patrons by opening their car doors in the absence of the Doorman. • Maintains the cleanliness and the condition of the Marriott and Singapore’s flag and report abnormalities to Bell Captain and FO Managers. • Perform daily Concierge and Bell Service duties which includes, but not limited to: • Providing hotel guests with information about local attractions, • Providing hotel guests with reservations-making at restaurants and attractions, • Providing hotel guests with information about services and facilities of hotel, • Assisting hotel guests with ground transportation arrangements, • Escort arriving and departing guests in a pleasant and respectful manner, • Ensures extreme care and attention when handling guests’ personal items, • Delivery of packages and luggage for internal and external guests, • Maintains short-term and long-term luggage storage, • Maintains smooth traffic at the Hotel’s forecourt in the absence of Doorman • Ensures to utilize the Bellman Movement Log for all completed guests’ requests for the day • Greet arriving guests and provide direction and escort to the Front Desk • Assists departing guests for transportation arrangement or luggage storage requests, • Always offering further assistance for all guest • Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties. • Attend daily briefing and 15 minutes training. • Performing the doorman duties as assigned by Bell Captain or FO Managers. • Ensure function sheet displayed on notice board is updated in the absence of Bell Captains. • Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby. • Deliver messages, mails and parcels to the guest’s room and administration offices. • Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly. To inform Bell Captain for requisition should operational stocks run low. • Understanding of hotel’s safety features and procedure • Maintain close and effective communication with other departments • Maintain effective service in line with the Hotel’s Corporate ImageCompany’s Grooming StandardStandard Operation ProceduresDepartmental PoliciesCorporate Policies • Cash/Bank Handling • Process all payment methods in accordance with Accounting procedures and policies. • Follow property control audit standards and cash handling procedures (e.g., blind drops). • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. • Transport bank to/from assigned workstation, following security procedures. • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. • To ensure and follow established procedures and compliance as per LSOP guidelines. • Any other duties as may be assigned from time to time. JOB REQUIREMENTS • Minimum qualification of GCE 'N' level • 1-2 years of relevant working experience in Hotel's Concierge / Bell Captain / Senior Bellman / Bellman. No relevant experience are welcomed too. • Integrated-Job (i-Job) program: Rotating to various sections of Front Office such as Front Desk, Call Centre, Bell & Executive Lounge. • Able to handle cash transactions meticulously. • General knowledge of Singapore city. • Great communication & interpersonal skills. • Great teamwork. • Able to start work within short notice period.