Locum Program Coordinator (3-Month Contract)(10519)

Overview Reporting to the Senior Assistant Manager, you will engage patients and caregivers through counselling and outreach, providing information on the NUHS@Home programme and supporting informed decisions about hospital-at-home care. Job Responsibilities You will be responsible for the following: • Verifying patient contact and residential information • Explaining programme requirements and care processes • Addressing patient and caregiver concerns and facilitating admission into the programme • Escalating complex cases or patient concerns to the clinical team where appropriate • Collaborating with intake colleagues to ensure a smooth transition for patients into the NUHS@Home service • Maintaining accurate and timely records of counselling sessions and outcomes in the relevant platforms • Participate in improving work processes and perform other ad-hoc responsibilities when required. Requirements • Able to commit to weekday shifts from 8.00am to 2.00pm, with availability on weekends and public holidays from 8.00am to 11.00am on a rotational basis. Working hours are subject to change based on operational and business needs. • Driven and dedicated, with a commitment to delivering a smooth and positive admission experience for patients and caregivers • Strong communication skills with the ability to explain and convey information clearly to patients and caregivers • Empathetic and patient-centred approach when addressing patient and caregiver concerns • Ability to manage multiple referrals and follow-ups in a fast-paced environment • Ability to work independently and exercise sound judgement when managing patient interactions • Ability to work effectively with colleagues across clinical and administrative functions, including doctors, nurses, and other healthcare professionals • Comfortable working in a clinical or hospital environment and interacting with patients of varying conditions • Proficient in digital tools and able to adapt to various platforms and systems • Eager to learn and grow within the role • Bilingual ability may be advantageous to communicate with patients of diverse backgrounds • Prior experience in healthcare, patient services, or customer service will be advantageous