Head of Operations

Location: Pasir Panjang, Singapore Job Type: Rotational Shift Be a Vital Part of Our Support Team at Jamiyah Singapore. Join Our Mission to serve the community, grounded in ethnic values and compassion. Why Join Jamiyah Singapore? • Purpose with Impact: Be part of a team that directly supports the community. • Inclusive and Supportive Culture: Work in a multicultural environment where respect, teamwork, and support are core values. Duties & Responsibilities • Lead and supervise the Operations Team (Welfare/Operations Officers) to ensure smooth and effective halfway house operations. • Develop and review strategic and operational plans to enhance centre performance and resident care. • Ensure daily routines, resident movements, and overall safety measures are implemented and adhered to consistently. • Monitor resident muster and movement trends; investigate and respond to irregularities or security breaches. • Conduct or oversee preliminary investigations into incidents; recommend disciplinary actions where necessary. • Uphold workplace safety and health (WSH) standards in accordance with internal protocols and regulatory frameworks. • Ensure facilities, logistics, equipment, and resources are adequately maintained for optimal functioning. • Coordinate with Case Workers and programme teams to ensure alignment between rehabilitation goals and operational execution. • Provide leadership, mentoring, and performance management to operations staff. • Submit regular reports to the Head, JHH on centre incidents, staffing, logistics, and compliance matters • Serve as the liaison with emergency services and external vendors related to safety and security. • Network and collaborate with external agencies to share best practices and strengthen service delivery. • Represent the Home in meetings, conferences, and networking events with government bodies, welfare organisations, and partners. • Support and participate in Jamiyah Halfway House and Jamiyah Singapore’s events and functions. • Undertake additional responsibilities assigned by management, including duties beyond normal working hours when necessary. Requirements • Diploma or Degree in any discipline. • Minimum 5 years of relevant experience in operations management, security, facility management, or government institution, including supervisory responsibilities. • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access); working knowledge of data analysis and basic reporting. • Strong team management, conflict resolution, and disciplinary management capabilities. • High ethical standards, integrity, and commitment to organization mission and values. • Able to interpret trends and data to develop appropriate operational responses. • Willingness to respond to emergencies after hours and be on call when needed. Benefits • Comprehensive Medical & Leave Benefit. • Supportive and conducive work environment. • Training & Development opportunities. • Unlimited opportunities to develop and harness your skills across multi-verticals. • Being part of a noble organization with a strong heritage in community care.