CLINIC SUPPORT & ADMIN ASSISTANT

Location: Clinic at Novena Medical Center, Singapore About Us: Our clinic is committed to delivering high-quality medical care tailored to the Singapore community. We adhere to Singapore healthcare standards and prioritize patient comfort, safety, and satisfaction. Job Description: We are looking for a reliable Clinic Support & Admin Assistant to provide administrative, marketing and patient service support. This role works closely with the Clinic Director and ensures smooth clinic operations and excellent patient care. Responsibilities: • Assist the Clinic Director with miscellaneous marketing and research tasks. • Manage front desk reception, patient registration and enquiries. • Schedule, coordinate and reschedule patient appointments; send reminders. • Conduct post-consultation follow-ups and assist with health screenings. • Collate laboratory results, x-ray reports and specialist findings for documentation and follow-up. • Maintain clear communication with patients, providing updates on wait times and visit arrangements. • Support Clinic's doctors and nurses with referrals, results and next appointments. • Track patient feedback, handle service recovery and ensure a positive patient journey (pre-visit, visit, post-visit). • Perform any other duties as assigned by Management. Requirements: • Strong communication and organizational skills. • Prior experience in healthcare, hospitality or customer service preferred. • Fluent in Mandarin and English (both spoken and written). • Ability to multitask and work well in a fast-paced environment. • Singaporean or Singapore PR preferred. Qualifications: • Experience in patient relations, clinic front office, medical concierge or luxury hospitality. • Strong communication and service recovery skills; calm and solution-oriented. • Languages: Professional proficiency in English and Chinese (Mandarin); (Japanese is a strong plus)