Hiring for Application Support Analyst- AWS Cloud Experience

Role and Responsibilities • Improve IT Operation business process and documentations. • Triage of issues, including logging, tracking, routing and categorizing of reported incidents and service requests. • Support users and provide resolution for L1 issues, including common problem / issue in FAQ, inquiries and essential troubleshooting tasks. • Managing of the service desk common mailbox. • Prepare monthly report and support User Access Matrix review. • Communication of operation matters to stakeholders (e.g. System downtime, New implementations) • Years of Experience: At least 4 - 5 years’ experience in business analysis, system support, development, implementing system and maintaining IT systems Requirements / Qualifications Requirements / Qualifications • Bachelor’s degree in Computer Science, Information Technology, or a related field. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal skills • Ability to work collaboratively in a team environment. • Have experienced in using AWS services.