Customer Service Executive (Freight Forwarding) - Training Provided | Changi AirFreight Centre

Working days & hours: 5.5 days (Alternate Sat) | Mon – Sat 9pm – 6pm, 9am - 1pm Location: Changi Airfreight Centre Salary: Basic $2200 - $2600 Job Description • Handle inbound and import shipments in Singapore. • Manage and follow up on import discrepancies. • Handle customer enquiries, complaints and feedback. • Liaise with overseas agents and relevant parties on shipment issues. • Reply to emails promptly within the same business day. • Resolve customer and shipment-related issues. • Coordinate import shipments for third-party delivery. • Coordinate with the Operations team for courier labels and deliveries. • Handle return, export and undelivered shipments (LHR, HKG, TPE) • Monitor POD closure and maintain a 98% KPI. • Arrange local and international ad-hoc pickups. • Assist with billing codes and export processes when required (AAC & RPX). • Perform other duties assigned by management. Requirement • Diploma in Logistics, Freight Forwarding, or related field • Training will be provided. Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279