SALES SUPERVISOR

Job Summary Supports the Manager in overseeing daily operations, supervising staff, ensuring efficient workflow, maintaining service quality, and assisting in achieving organizational goals. Responsibilities • Supervise employees to complete assigned tasks efficiently while meeting quality standards • Respond promptly and professionally to guest comments, requests, and complaints, taking ownership to resolve issues • Monitor staff attendance, performance, and productivity to maintain operational effectiveness • Achieve weekly and monthly sales KPIs assigned by management to drive business growth • Provide guidance, training, and support to team members to enhance their skills and improve service delivery • Ensure compliance with company policies, safety regulations, and operational procedures to maintain a safe work environment • Handle customer inquiries and resolve complaints professionally to uphold customer satisfaction • Monitor inventory, supplies, and equipment to ensure smooth daily operations • Assist in scheduling staff shifts and coordinating work assignments to optimize workforce utilization Required competencies and certifications • Minimum 5 years of working experience in the Food & Beverage industry • Strong leadership skills demonstrated by effectively managing and motivating teams • Effective communication skills applied in staff supervision and customer interaction