SENIOR INBOUND OPERATIONS SUPERVISOR / ASSISTANT MANAGER

Vanpac is looking for an experienced and hands-on SeniorInbound Operations Supervisor / Assistant Manager to take ownership of ourinbound international household goods and relocation shipments. The successful candidate will oversee inbound shipments from pre-arrival through customs clearance, delivery, billing and final closure, ensuring that our overseas agents and relocating clients receive timely, accurate and professional service. Key Responsibilities * Oversee and coordinate all inbound international household goods shipments. * Ensure clients and overseas agents receive proactive ETA and shipment-status updates without having to chase for information. * Monitor pre-alerts, shipping documents, customs requirements, clearance and delivery arrangements. * Ensure documentation and import requirements are followed up well in advance of vessel/airfreight arrival. * Coordinate closely with shipping lines, airlines, forwarders, Customs, operations crews and other service providers. * Ensure delivery arrangements, building/condominium requirements and special handling requirements are properly planned. * Review billing to ensure invoices are accurate, complete and issued promptly. * Follow up outstanding matters and ensure every shipments properly closed. * Handle service issues and complaints promptly and professionally. * Supervise and guide the inbound team, establish clear follow-up procedures and maintain a high standard of accountability. * Maintain strong relationships with Vanpac’s overseas agents and ensure a consistently high level of destination service. Requirements * Minimum 5–8 years’ relevant experience in international moving, relocation, freight forwarding or household goods destination services. * Strong knowledge of inbound shipment coordination, customs documentation and destination operations. * Previous supervisory or team-lead experience preferred. * Strong attention to detail, particularly in billing, documentation and follow-up. * Able to communicate confidently and professionally with overseas agents and international clients. * Proactive and organised — able to anticipate issues rather than wait for clients or agents to follow up. * Comfortable taking responsibility for shipments from beginning to completion.