Customer Service Associate (Front-Desk)

Job Description & Requirements About Us: The Learning Lab ("TLL") is a leading education platform in Southeast Asia and the #1 market leader in Singapore's premium tuition and enrichment sector. We believe learning should nurture confidence and inspire a lifelong love for learning. Guided by our core values of Trust Each Other, Love What We Do, and Lead by Example, we're committed to building a workplace where people collaborate, grow, and strive for excellence together. If you're passionate about education and making a meaningful impact on every student's learning journey, we'd love to hear from you. About the Job: As a Customer Service Associate, you'll play a key role as the first point of contact for our customers while supporting the smooth day-to-day frontline operations at our front desk. We are looking for someone who presents a professional image, provides accurate information, and enjoys interacting with people. Above all, we seek someone with a genuine passion for delivering high-quality customer service. Accountabilities, Responsibilities, and Main Duties: • Create memorable first impressions by warmly welcoming customers • Professionally manage customer enquiries through walk-ins, phone calls, emails, and other channels with care • Take ownership in understanding customer needs by providing timely and effective solutions • Support the day-to-day operations of the centre, including registrations, scheduling, attendance tracking, and customer record management using the CRM system • Collaborate with teams across TLL to ensure smooth operational flow and seamless customer experience • Thrive in a collaborative and fast-paced environment where teamwork and exceptional service are valued Requirements: • Possess at least a Diploma in any field • Able to work with 3 weekdays and 2 weekends schedule and shift hours • Proficient in English and bilingual to communicate effectively with customers • Computer literacy • Candidates who have worked in the hospitality and service industry are preferred • Able to work in a fast-paced environment • Possess emotional maturity and passion for customer service • Equipped with good mediation and persuasive skills • Positive, outgoing personality with a professional disposition What we Offer: • A comfortable and welcoming work environment with primarily seated duties • A supportive and collaborative team, paired with a buddy system to guide and support you as you build confidence in your role • Structured on-the-job training to equip you with the knowledge and skills needed for success • Clear opportunities to grow your career by developing your skills, taking on new responsibilities, or exploring opportunities across different functions