Customer Relations Officer (HDB Project)

• Liaise with sub-contractors, HDB, Town Council, consultant and residents. • Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them. • Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team. • Weekly and Monthly Report: Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively. • Roster Management: Assign Site Supervisor to attend joint inspection. • IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents. • IDMS system (E-Appointment): Manage appointments online. • Notice - Write notice to inform residents of any construction activities. • Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc. • Generate work schedule for sub-contractors to rectify defects as soon as possible. • Improvement work - Arrange unit improvement works for residents. • Lift Monitoring - Report to related parties during emergency and lifts faulty, prepare daily, weekly & monthly reports. • Guided viewing – Help residents familiar with the areas or facilities around the building. • Understand BIT and Lock-up inspection before BSC starts. • Maintain & upkeep of Information Centre & BSC. • Any ad-hoc duties. Qualifications: • Minimum a Diploma or ‘A’ Level with 2 subjects passed • Possess WSQ Certificate in Service Excellence • Customer oriented with good communication and interpersonal skills • Experience in customer relation works and fair construction knowledge would be an advantage • At least 1 year of experience in a HDB BTO project • Effectively bilingual in English and Mandarin (in order to handle queries and feedbacks from Mandarin-speaking residents/associates in regards with the maintenance matters.)